Chrysalis D'lilth
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Posted - 2009.07.21 12:34:00 -
[1]
 Originally by: CCP Wrangler
Originally by: Weight What
Originally by: CCP Wrangler
Apparently the system for this is currently broken and that is why it is considered an exploit. Our Customer Support team are making sure it's being worked on and we hope it will be fixed soon. 
So, is it an exploit or not, as you mention the system is broken?
As long as the intended function is broken it is considered an exploit by our Customer Support department.
As much as i try to empathise with CCP or any other MMO company about those who exploit loop holes in programming and how annoying such activities must be to an MMO developer, i'm reminded constantly about corporate bodies who produce software/hardware that is used by far more customers than a product such as EvE.
Sure an MMO is complicated, of that their can be no doubt, but there are in existance pieces of software that are in their own way, similarly complex and accomodate a huge customer base.
It never ceases to amaze me when it comes to MMO's that a companies own short comings in terms of lack of product knowledge, training/lack of development skills and perhaps most importantly insufficient testing (which would stop such things ever making into a 'live version), are hidden behind the old addage of the term 'exploit' and then used as a means in which to persecute their own customers.
Such a response (and again, i know this is the way most MMO companies operate), has always struck me as unproffessional to the point of being thick-headed when the more respectable approach would be to offer an apology for whatever issues it has caused and fix the problem immediately.
Afterall, none of this would be possible if the software was scripted correctly & tested adequately in the first place.
In other corporate environments, if such a shortcoming was identified, it would be fixed, not in 6 months time, not in the next patch - if a loophole was considered serious, then it would be fixed before it hit the news section of their web page and perhaps more importantly, steps taken by the company to try and ensure a more thorough testing and validation process takes place.
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